Resources
FAQ'S
Frequently Asked Questions
Technical FAQ's
What is a QR Code?
A QR code (Quick Response Code) is a kind of barcode that can be scanned by a smartphone camera. They can be used to link to interfaces for websites, forms, contact details.
How do I use a QR code?
- Open camera on phone OR smart device.
- Point camera at the QR code.
- Around the QR code you will see a yellow mark and a URL link icon will appear.
- Press on the URL link icon.
- Form will open.
How do I autofill a QR code on iphone?
For Android:
Go to Settings > System > Language & input > Autofill service to enable autofill.
For iPhone:
1. To enable AutoFill, go to Settings>Safari>AutoFill, and ensure the toggle next to “Use Contact Info” is on. Ensure your Contact Card Info is up to date.
2. Scan the QR Code and open a form.
3. Tap a blank field.
4. Tap "AutoFill Contact" above the keyboard and select a contact.
5. Make any necessary changes and follow the onscreen instructions to submit the form.
What if a visitor, contractor, employee doesn’t have a smart phone or it doesn’t work for them?
Completing a Risk Pass can be done from anyone’s phone or smart device, share your phone or smart device with the visitor for them to complete their details.
What if we don’t have mobile service/connectivity at the location?
We acknowledge that some front gates won’t have service. Position the Risk Pass signage where connection is available, such as a house gate or shed.
If the code is scanned without mobile service, you can keep the browser open until you are back in service and connected. The risk pass will be able to be completed at a later time.
Business FAQ's
Will checking in scare people away from my business?
The experience so far is “no”! Visitors accept that this is a commercial reality of business. Ease of use and a higher level of anonymity as opposed to paper sign in are key benefits of Risk Pass.
Why is registering everyone on property a requirement?
In the unlikely event of a biosecurity or workplace health and safety incident, the business owner is required to make contact and/or provide visitor information to third parties (e.g. Workcover, Biosecurity QLD).
How will the information be used?
General trend information will be used to support adoption and make improvements to ensure the capture of all visitors (E.g. average time to complete check in, number of check-ins per week).
How can the information be used?
Information cannot be used for any other purpose than directly managing an incident or to meet audit requirements.
Where is the information stored?
Data is stored by Risk Pass Pty Ltd and encrypted before transferring to business owners or regulators if required.